Refund & Cancellation Policy

Last updated: 13 June 2026

This policy covers subscription fees paid to Alpha Invest for use of the software. It does not cover trading profits or losses — those occur in your own broker account and are never refundable by us.

1. Try before you pay

You can use the free tier and paper-test strategies before subscribing, so you can evaluate the Platform at no cost. We encourage you to do so before purchasing.

2. Subscriptions & billing

Paid plans are billed in advance for the chosen cycle (e.g. monthly, quarterly, annual). Applicable taxes (e.g. GST) are added where required.

3. Refund window

If you are a first-time subscriber, you may request a full refund within 7 days of your first payment, provided you have not materially used paid features (for example, you have not run live trading or placed live orders during the period). After 7 days, or for renewals, fees are generally non-refundable.

4. Cancellation

You can cancel auto-renewal at any time from your account or by emailing us; cancellation stops future charges. You keep access until the end of the current paid period. We do not provide pro-rated refunds for the unused portion of a cycle except where required by law.

5. What is not refundable

Trading losses, brokerage, exchange charges, taxes or any third-party fees.
Fees for periods already substantially used.
Charges arising from your own strategies, orders, or broker activity.

6. Exceptional cases

If you were charged in error, or a paid feature was unavailable for an extended period due to our fault, contact us — we will review and, where appropriate, issue a full or partial refund or service credit at our discretion.

7. How to request a refund

Email support@alphainvest.in from your registered email with your account details and reason. Approved refunds are processed to your original payment method, typically within 5–7 business days (your bank/card provider may take longer to reflect it).

8. Changes

We may update this policy; the version in effect at the time of your purchase applies to that purchase.

9. Contact

support@alphainvest.in

This is a general template and not legal advice; please have it reviewed by qualified counsel and align it with your payment provider's requirements before relying on it.